Customer Support Specialist
At Quaderno we're looking for a Customer Support Specialist to join our team.
Full-time · Remote
Customer Support Specialist
⚠️ Note: Although this is a remote position, we are currently only seeking candidates in time zones between UTC-3 and UTC+2, essentially between Buenos Aires and Istanbul.
In this full-time, fast-paced, and intellectually challenging role, you'll be:
Delivering outstanding multi-channel (email, social media, blog, etc) customer support.
Reproducing product issues, reporting them to the appropriate internal teams, and monitoring their status.
Understanding our users' workflow, sharing feedback with internal teams to identify customer needs, translating user insights into a better product experience, and improving our support docs when needed.
Indicators that this could be a good role for you:
You feel that our values resonate with yours, and you see how they can act as guidance for your day-to-day work.
Excellent written and verbal communication in English and Spanish. Other languages are a plus!
Excellent writing skills with an articulate, conversational style.
Proactive, organized and responsible, with the ability to work well independently and as part of a team.
Interested in understanding the ins-and-outs of sales taxes (it's a big topic!).
Patient and able to explain complex concepts in easy to understand language.
Demonstrated passion for customer care.
Enthusiasm about working in an international, multi-cultural environment.
Willingness to work flexible hours.
Quaderno is a global, fully remote company and we believe that our way of working, independent of borders and time zones, is the future.
We want to build a work environment where people are happy, productive, and interact well.
We're quite transparent internally. This helps everyone to be part of this journey and make better decisions.
We believe in diversity and we are committed to create a home for everyone, no matter your gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics.
We like to work hard, but we also believe in balance. That's why we only work 5 really focused hours per day, ensuring everyone has plenty of time to enjoy their life. No toxic meetings, no endless phone calls, no bullshit. Just focused work. The rest of the day is dedicated to family, friends, pets, and hobbies (you know, the important stuff).
Being part of Quaderno means that you'll become part of a culture that's based on excelling in our craft while also maintaining a healthy work-life balance. You'll join a multicultural team that's passionate about helping thousands of businesses around the world.
We're bootstrapped, profitable, and committed to building a sustainable company that will continue to grow for decades to come. That means we value work-life balance and invest in our employees' long-term growth. Since last year, we’re part of the VISMA group.
We offer:
Work from anywhere in the world in a UTC-3 and UTC+2 time zone as a contractor.
Work no more than 25 hours/week.
Competitive pay based on your skills and location.
Paid vacation + national holidays.
2 annual company retreats to awesome places.
Great learning experience.
A passionate and caring team.
We're accepting applications until Sunday, October 27, 2024. There's no benefit to filing early. Keep it sharp, short, and get across what matters to you.
We expect to take one week to review all applications. You'll hear from us by the end of October, about advancement to a take-home exercise. This test is offered to fewer than 10 candidates. You should expect to spend half a day (but no more) completing this test. Please consider whether you'd be willing to set aside time for that before applying.
After the written test, the top candidates will proceed to an interview. Our interviews are one hour, all remote, with your future colleagues, on your schedule.
We aim to make an offer at the end of November with a start date in January 2025.
We know this is a lot of work and there's a lot on the line. It's a significant career move to consider. We appreciate the generosity and courage that go into giving us that consideration. We look forward to hearing from you.